Comments, Compliments and Complaints
Please read our Compliments and Complaints leaflet here or call us and ask for a copy. You can also request a copy of the full policy by email or post, just let us know.
Once you have read this leaflet, you may require the the Complaints form , or perhaps even the Compliments form, to explain your comments and issues to us.
If you would prefer to receive a form by post you can call 01803 200300 and request a copy to be sent to you.
Or you can let us know your comments whilst on the phone and they will be logged.
Compensation to customers
We take pride in providing high quality services to our customers. You can read our Customer service standards by clicking here. If we fail to meet key service standards, we may make discretionary payments in compensation.
Click here to read our Compensation brochure
Once you have read the leaflet, if you feel it appropriate, please click here to download and use the Compensation claim form.