Resident Involvement

Resident Involvement is central to Westcountry’s culture. We believe residents have the right to work in partnership with Westcountry at all levels, to improve services provided to them, to help us understand and meet the needs of communities, and to achieve value for money.

Westcountry's core values for involvement are outlined in our Resident Involvement Policy.

We aim to ensure that resident have the opportunities to be involved in all service areas and at every level of decision making. You can read how we plan to achieve this in our Resident Involvement Strategy.

If you would like more information on getting involved please click here, to find out how we support residents to be involved through training or reimbursement of costs such as travel click here, or if you would like to meet the team click here.

         
   
         

During the summer we held a focus group with residents to hear from them what they wanted our Resident Involvement service standards to be. Find out more and let us know if you agree with them.

Also read our Resident Involvement Statement for 2009 /10 which sets out what areas of service we plan to work with residents on in this year.

  

Over 200 residents came to the Eden Project on 24th October and participated in a consultation event about the Decent Homes Plus standard and access to our services generally.

Read the questions they were asked and see how they responded.

  

The Tenant Services Authority is encouraging landlords to involve their residents in regulating the services the provide and the way the are run. Find out here how this might work at Westcountry and how you can get involved.
         

Tenants Services Authority announces new standards

  

October Half Term Activities for Young People

  
         

The Tenant Services Authority has announced the new standards by which they will regulate Landlords. The first of these is Tenant Involvement and Empowerment. Find out more here and see how you can get involved with Westcountry.

  

Through the WHACKY Club there were events taking place for young people every day of the October half term. See what they got up to and make sure you don't miss out in 2010!

  

As part of a major review of the Aids and Adaptations service the Resident Auditor Team is currently undertaking an audit of the serives that we currently provide to find out how residents think we should inprove. Find out about the Resident Auditors Team and what other services they've looked at.