We work closely with staff who support the opportunities open to residents to ensure that all active residents are given any training and support that is needed to make sure that you enjoy and benefit during the time you are involved.
The team also work alongside staff to advise on consultations with you and to identify and deliver community development events in partnership with residents and other stakeholders in the community.
We also directly support the resident auditors, the real time mystery shoppers and the Centipede groups.
Sarah Cracknell – Full Time Resident Involvement Worker
Sarah advises and supports Westcountry staff to enable them to effectively consult with residents about the service they provide. She also works alongside Housing Officers to meet with and advise residents in their community wishing to form local Residents Groups.
Sarah also works with the Resident Auditor Team to assist them in inspecting areas of Westcountry’s work, monitors information from the Real Time Mystery Shoppers and co-ordinates the work of the Time 2 Talk team.
She can be contacted at sarah.cracknell@westcountryha.org.uk
Barbara Smith – Part Time Resident Involvement Worker
Barbara advises and supports Westcountry staff to enable them to effectively consult with residents about the service they provide. She also co-ordinates the play opportunities available to residents, including the WHACKY club.
Barbara is also responsible for Resident Training opportunities.
She can be contacted at barbara.smith@westcountryha.org.uk
Eileen Northam - Administration Resident Involvement
Eileen provides administrative support to all the Resident Involvement Team. This includes handling all mailshots and newsletters. Eileen also administers the Community Facilities Grants.
Terry Leech – Communities Co-ordinator
Terry supports Westcountry staff to deliver Community Development opportunities. She supports the Community Voices and supports the approval of Community Facilities Grants.
Terry can be contacted on terry.leech@westcountryha.org.uk
Genine Farnos – Pottery Quay Community Development Worker
Genine works exclusively with residents and the wider community at Pottery Quay and has been supporting them through the re-development there. She is now working with them to establish a lively and positive community.