Resident Services

What services do we offer?

We provide a range of services to maintain and enhance our residents' quality of life.  You can find out more by clicking on the links on the left hand side, or below.

Applying for Housing: for details, click here.

Benefits Advice: find out about the benefits you are entitled to and how to apply. Click here.

Customer Service Standards: to read a booklet summary of all the customer service standards you can expect from Westcountry in terms of our service provision, click here to read our Customer Service Standards.

Estate Services: information about the Housing with Respect project, the estate inspection programme and how to contact your Housing Officer, and how we deal with anti social behaviour. For details, click here. 

Home contents insurance: residents may obtain competitively priced contents insurance via a scheme promoted by the National Housing Federation. For further details, click here.

Home Ownership Services: explains about low cost home ownership and will advise you about how to apply for shared ownership, find out about our new developments and about selling your shared ownership home. For details, click here.

Money Matters: will give you advice about your rent account, service charges, how to pay and there is a rent calculator that will help you to work out your rent. For details, click here.

Mutual Exchanges: For information about mutual exchanges, click here.

Repairs: provides information about maintenance services and what to do in an emergency. For more information, click here.

Tenant Handbook: To view the tenant handbook, click here.