We offer lots of different easy ways to pay to help you avoid getting behind with your rent.
In order to keep you informed of the status of your rent account, we issue a rent statement to all residents twice a year. However, if you would like to order a rent statement now please click here to complete the online form. Your rent statement will be sent to you in the post within 2 working days. Alternatively you can contact the Income Services Team. (see below).
We are here to help and advise. If you are having difficulties paying your rent or service charges, please do not delay in contacting our Income Services Team to discuss your account. The team will also be happy to give advice on claiming Housing Benefit.
We also have our own welfare rights worker, who can give expert advice on a wide range of welfare benefits: click here for further details.
D£von Pound
Westcountry has a partnership with D£von Pound to enable residents access to free impartial advice on managing money.
D£von Pound advisors are completely independent and work confidentially with residents. They may be able to prevent or resolve financial difficulties by helping with budgetting and money advice. D£von Pound can also assist with opening bank accounts, arranging small loans and setting up savings accounts.
To find out more about the services offered by D£von Pound, please call the Income Services Team (see below). Alternatively, contact D£von Pound on freephone number 0800 3169296 during office hours of 9.00am to 5.00pm, Monday to Thursday and 4.00pm closing on Fridays. A 24 hour answer phone service is also available where a call back will be made the next working day.
More information on D£von Pound can also be found here.
WHERE AND HOW TO CONTACT THE INCOME SERVICES TEAM
Residents living in the Cornwall, Plymouth, South Hams, West Devon, North Devon and Torridge areas should contact the Plymouth Office on telephone number 01752 254200.
Residents living in the Torbay, Teignbridge, Exeter, East Devon and Mid Devon areas should contact the Torquay Office on telephone number 01803 200300.
Or click here to complete the online form.